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Remote Appointment Scheduling
Scheduling appointments is a central task in any healthcare organization. This is the establishment of first contact with new patients, and a positive first impression is crucial. It is important that any conversation between staff and patients embodies compassion and care.
When outsourcing appointment scheduling, it decreases a burdensome, oftentimes laborious task for the front office staff. This opens the staff up to accept other responsibilities, and minimizes the chances of costly errors due to scheduling mistakes.
Ensuring the schedulers understand your practice guidelines and individual provider requests is key when setting up the templates to schedule appointments, and understanding this to the extent required to accomplish it successfully can be difficult for staff who lack experience using EMR software.
Staff have to possess the ability to adapt the schedule quickly to unforeseen events to ensure that a provider maintains a full schedule. This is what we do best at PSU. We understand the intricacies of appointment scheduling and recognize that keeping a providers schedule full is vital to the success of the practice.
How can we help?
Looking for help scheduling appointments? PSU provides a virtual appointment scheduling service customized to meet your organizations needs. We keep the cost down by using your EMR software. We also use a Voice Over Internet Protocol (VOIP) system for calls. Contact us today to discuss your customized plan.
3 Month Contracts Available
Remote Preregistration/Intake
Patients and providers are dissatisfied with long wait times in the office, and waiting until a patient arrives at the office to register them can cause a delay in care, which can negatively effect every subsequent patient on the schedule.
This can easily be prevented by facilitating pre-registration before the patient has even stepped into the office, through remote means. Successful implementation of Remote Pre-Registration can have a positive domino effect on all office operations, and will leave patients more satisfied with their visit.
If your front desk is understaffed and overloaded, patients often complain they do not get called back in a timely fashion, insurance is regularly registered improperly, and incorrect patient statements is routine, your practice may want to consider using Remote Pre-Registration Services.
How can we help?
Your time is valuable, and using a virtual service to perform intake prior to a patient's appointment is known to speed the check in process up by 5x.
We have highly trained, customer service oriented individuals that will ensure the prevention of most errors that occur during a patient's regular check in process. This back end service has been indispensable for many practices that are short staffed and has been essential to improving check in workflow. Contact us today for a consultation!
Insurance & Benefits Verification
Insurance verification is the step-by-step process of contacting the insurance company to verify that the patient is currently eligible for benefits.
Benefits verification is the step-by-step process of contacting the insurance company to check on the estimated payment they will make on a particular procedure code and the patient liability amount.
A verification check can typically be performed through the EMR clearinghouse vendor; however, this is just a general check and often times requires additional research. Both of these processes can take endless hours in order to get all of the necessary information to determine patient responsibility.
How can we help?
Our verification Specialists can determine your patients medical insurance coverage status prior to the appointment in order to make sure the information is reported accurately on the insurance claim. This will promote proactive measures to prevent payment delays.
Prior Authorization Assistance
Prior authorizations can be required depending on insurance plan policies. It is typically good practice to make certain that there is a consistent listing of the payers along with their requirements, as not doing so can have serious effects on reimbursement. If a procedure was performed and an authorization was not obtained prior, the claim will be denied when it is sent to the payer. These issues can be circumvented by establishing procedures and assigning the responsibility of this task to staff members.
There are various ways this information can be obtained from the payer; typically a phone call will need to be made, but many payers now offer the ability to complete this function on their website.
This process is very time consuming and, if not done correctly and timely,
will result in lost revenue. Fortunately, our team has secured methods of ensuring that this processes is completed seamlessly for optimal revenue capture.
How can we help?
Our PA Specialists at PSU can help your practice whether you need an extension of your existing staff, or you have a need to develop a new department for you practice. We understand the process required by the insurance payers in various states.